Refund policy

## Return & Refund Policy At Big Bud Smoker’s Club, we want you to be satisfied with your order. Because many of our products are made to order, we handle returns and refunds a little differently than traditional retail stores. ### Order Issues If your order arrives damaged, defective, misprinted, or incorrect, please contact us within **7 days of delivery** at **[bbsc420@bigbudsmokersclub.com](mailto:bbsc420@bigbudsmokersclub.com)**. Please include your order number, a description of the issue, and clear photos if applicable. If the issue is confirmed, we will work to provide a replacement or refund as appropriate. ### Returns Because many BBSC products are custom-made or print-on-demand, we do **not** accept returns or exchanges for: * buyer’s remorse * incorrect size selection * change of mind * accidental orders Please review product descriptions, sizing information, and order details carefully before purchasing. ### Refunds Refunds are only issued in cases where: * the item arrives damaged * the item arrives defective * the wrong item was received * the order is lost in transit and confirmed by the carrier when applicable Approved refunds will be issued to the original payment method. ### Exchanges We do not offer exchanges for size, color choice, or customer preference. If there is a problem with the item you received, please contact us and we will review the situation. ### Cancellations Orders may only be canceled if production has not already started. Because many items are processed quickly after purchase, cancellation requests are not guaranteed. ### Non-Returnable Items The following are generally non-returnable unless they arrive damaged or defective: * made-to-order products * print-on-demand items * limited-run items * membership-related items or benefits, where applicable ### Contact For return or refund questions, contact: **Big Bud Smoker’s Club** **Email:** [bbsc420@bigbudsmokersclub.com](mailto:bbsc420@bigbudsmokersclub.com) **Alternate Email:** [bbsc420@hotmail.com](mailto:bbsc420@hotmail.com) We are committed to making things right when there is a genuine issue with your order.