Refund policy
Return & Refund Policy
At Big Bud Smoker's Club, we want your order to arrive correctly and in good condition. Many BBSC items are made to order or produced through print-on-demand fulfillment, so our return process is built around clear rules and quick issue review.
Return window
BBSC return requests must be started within 30 days of delivery. The return window begins when the item is delivered.
Eligible returns, refunds, or replacements
We review return, refund, or replacement requests for the following issues:
- The item arrives damaged.
- The item arrives defective or misprinted.
- The wrong item is received.
- An item is missing from the order.
- The order is lost in transit and confirmed by the carrier or fulfillment provider when applicable.
Buyer remorse, size choice, and change of mind
Because many BBSC products are custom-made or print-on-demand, some items may not be eligible for return or exchange due to buyer's remorse, incorrect size selection, color preference, change of mind, accidental orders, or customer preference. Please review product details, size charts, colors, and order information carefully before purchasing. If you have a concern, contact us and we will review the request under the active return rules for your order.
Return method
Approved returns are handled by mail. Do not send items back before contacting us and receiving return instructions. Items returned without approval may not be accepted.
Return shipping cost
BBSC's current return rule is customer-provided return shipping. This means the customer is generally responsible for return shipping costs unless BBSC, the fulfillment provider, or the carrier confirms an error that requires a different resolution.
Restocking fee
BBSC currently charges no restocking fee for approved returns.
Refunds
Approved refunds are issued to the original payment method when possible. Processing time may vary depending on Shopify, the payment provider, and the customer's bank or card issuer.
Exchanges
We do not guarantee exchanges for size, color choice, or customer preference. If the item received is damaged, defective, misprinted, or incorrect, contact us and we will review the issue.
Cancellations
Orders may only be canceled if production has not already started. Because many items move into production quickly after purchase, cancellation requests are not guaranteed.
Non-returnable items
The following items may be non-returnable unless they arrive damaged, defective, misprinted, incorrect, or incomplete:
- Made-to-order products.
- Print-on-demand items after production has started.
- Limited-run items.
- Membership-related items, digital cards, certificates, benefits, or recognition items where applicable.
How to start a request
Email bbsc420@bigbudsmokersclub.com within 30 days of delivery. Include your order number, the email used at checkout, a clear description of the issue, and photos if the item is damaged, defective, misprinted, or incorrect.
Contact
Big Bud Smoker's Club
Email: bbsc420@bigbudsmokersclub.com
Alternate email: bbsc420@hotmail.com
We are committed to making things right when there is a genuine issue with your order.